Privacy Policy

Little Latte Lounge (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our guests and their families.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, purchase memberships, or visit our facility.

1. Information We Collect

We may collect the following information from parents or guardians:

Personal Information

Name
Email address
Phone number
Billing and payment information

Child Information (Provided by Parent/Guardian)

Child’s first name
Age or age range
Emergency contact information
Relevant safety or allergy information (if provided)

We will never knowingly collect personal information directly from children.

2. How We Use Your Information

We use your information to:

Process bookings, memberships, and payments
Manage check-ins and facility usage
Communicate about reservations, updates, and promotions
Ensure the safety and appropriate use of our space
Improve our services and customer experience

3. Memberships, Waivers & Check-In Systems

When you purchase a membership or visit our facility:

You may be required to complete a waiver or registration form
Information may be stored securely for future visits
Check-in systems may track visit frequency and usage

This helps us:

Streamline your experience
Maintain safety standards
Manage capacity and operations

4. Payments & Third-Party Services

We use trusted third-party providers to operate our business, including:

Stripe for payment processing
Squarespace Acuity Scheduling for scheduling and bookings
Email marketing and form platforms

These providers handle your data according to their own privacy policies. We do not store full payment details on our servers.

5. Photos & Video (Media Use)

Little Latte Lounge may capture photos or videos within the space for:

Marketing and promotional use
Social media and website content

By entering our facility, you acknowledge that you or your child may appear in media content.

If you prefer not to be included:

You must notify us in writing prior to your visit

We will make reasonable efforts to honor requests but cannot guarantee incidental inclusion will not occur.

6. Sharing of Information

We do not sell your personal information.

We may share information only with:

Service providers (payments, booking, email)
Staff for operational purposes
Legal authorities if required by law

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

Improve website functionality
Understand visitor behavior
Support marketing efforts

You can adjust cookie settings through your browser.

8. Data Security

We take reasonable precautions to protect your information. However:

No system is completely secure
By using our services, you acknowledge this risk

9. Data Retention

We retain your information only as long as necessary to:

Provide services
Maintain records
Comply with legal obligations

You may request deletion of your information at any time (see Section 10).

10. Your Rights & Choices

You may request to:

Access your personal data
Update or correct information
Delete your data
Opt out of marketing communications

To make a request, contact us at:
privacy@lillattelounge.com

11. Children’s Privacy

Little Latte Lounge is designed for children, but:

All information is collected from parents/guardians
We do not knowingly collect data directly from children
Parents are responsible for the information they provide

12. Third-Party Links

Our website or emails may include links to other websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any updates.

14. Contact Us

If you have questions about this Privacy Policy, contact:
privacy@lillattelounge.com

Last Updated April 23, 2026

Membership Terms

By purchasing a Little Latte Lounge membership, you agree to the following terms:

1. Membership Access

Memberships provide access to Little Latte Lounge based on the plan selected:

Weekday Membership: Valid Monday–Friday only
Full Membership: Valid seven (7) days per week

Access is subject to:

Posted hours of operation
Capacity limits
Occasional closures for private events, maintenance, or holidays

We reserve the right to modify hours or availability at any time.

2. Membership Use

Memberships are non-transferable and may only be used by the registered family
Membership benefits apply only to the number of children included in your plan
Additional children may require additional fees

We reserve the right to suspend or terminate memberships for misuse.

3. Billing & Payments

Memberships are billed on a recurring basis (monthly unless otherwise stated)
Payment is processed automatically using your payment method on file
You are responsible for keeping your payment information current

Failed payments may result in:

Suspension of membership access
Reattempted charges

4. Cancellation Policy

Memberships may be canceled at any time
Cancellation will take effect at the end of the current billing cycle
No partial refunds or prorated refunds will be issued

To cancel, you must:

Use your account portal or
Submit a written request to membership@lillattelounge.com

5. Refund Policy

All membership purchases are non-refundable, including:

Unused time
Missed visits
Schedule conflicts
Facility closures due to holidays or private events

6. Holds & Pauses

Membership holds or pauses are:

Not guaranteed
Considered on a case-by-case basis (if offered at all)

We reserve full discretion over approval.

7. Facility Rules & Conduct

All members must follow facility rules, including:

Supervising children at all times (unless otherwise stated)
Following safety guidelines
Respecting staff, other guests, and the space

Failure to follow rules may result in:

Suspension or termination of membership
No refunds

8. Health & Safety

For the safety of all guests:

Do not visit if your child is visibly ill
We reserve the right to deny entry to anyone who appears sick

This helps protect all families using the space.

9. Changes to Membership Terms

We reserve the right to:

Adjust pricing
Modify membership benefits
Update these terms at any time

Any changes will apply to future billing cycles.

10. Liability Acknowledgment

Membership does not remove or reduce the requirement to agree to:

Our liability waiver
Assumption of risk policies

All standard participation terms still apply.

11. Contact

For membership questions or cancellations:
membership@lillattelounge.com

Last Updated April 23, 2026